The Future of Customer Service Automation
Deon shares the latest features of Forethought's generative AI customer service automation and presents the roadmap for 2024.
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About this session
In this talk, Deon, the CEO & Co-Founder of Forethought, showcases the cutting-edge features of their generative AI customer service automation platform. He unveils how Forethought's product resolves common cases instantly, predicts and prioritizes cases, and assists support agents with relevant knowledge. Deon then delves into the exciting roadmap for 2024, discussing the future developments that will further maximize efficiency and productivity for support teams. Attend this talk to stay ahead in the ever-evolving landscape of customer service automation.
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