Speaker
Liam Boogar-Azoulay
Co-Founder
Liam is the Co-Founder of Waypoint AI, where he helps support and engineering teams work smarter by eliminating noisy escalations. Previously leading multiple developer tool startups like Algolia, Liam brings a pragmatic, GTM-driven view on how AI can streamline the messy parts of software operations.
speaker Agenda
Speaker Sessions
Developer Day
Workshop 1
Apr 17, 2025
9:00 am
Making Escalations Suck Less: How AI Frees Up Engineering Teams
Escalations are painful — but they don’t have to be. In this hands-on workshop, we’ll break down what really slows teams down, from messy handoffs to unnecessary pings. Using real-world scenarios and group discussion, we’ll explore how engineering and support teams can reduce noise, reclaim their time, and prevent repeat issues. You’ll leave with frameworks and ideas you can apply tomorrow — no AI degree required.
VIDEO