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Marketer Day
Apr 15, 2025
1:30 pm
-
1:45 pm

Enhancing Customer Interactions with AI-Powered Automation

Add to Calendar Apr 15, 2025 Apr 15, 2025 America/Los_Angeles Enhancing Customer Interactions with AI-Powered Automation This session will explore how to construct agentic workflows using AI to streamline customer interactions by utilizing Decagon's AI customer service agents. Attendees will learn to implement real-time improvements and intelligent routing to enhance efficiency and operational effectiveness. The talk will also cover strategies to minimize engineering effort while ensuring robust integration with existing systems. Main Stage | Gateway Pavilion - Pier 2 | 2 Marina Blvd, San Francisco, CA 94123

About this session

This session will explore how to construct agentic workflows using AI to streamline customer interactions by utilizing Decagon's AI customer service agents. Attendees will learn to implement real-time improvements and intelligent routing to enhance efficiency and operational effectiveness. The talk will also cover strategies to minimize engineering effort while ensuring robust integration with existing systems.

Session Speaker

Bihan Jiang

Product Lead
Decagon
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