Bihan Jiang
Speaker

Bihan Jiang

Product Lead

Bihan is the Product Lead at Decagon, where she is spearheading the development of a new generation of AI agents. Before joining Decagon, Bihan served as Senior Product Manager at Scale AI, where she founded the Associate Product Manager (APM) program and led growth initiatives for Scale’s GenAI Data Engine and GenAI Platform. With prior experience in software engineering at Facebook, contributing to both the Instagram Activation and Machine Learning Retrieval teams, and as a Business Analyst at Cisco, Bihan brings a wealth of expertise in AI-driven product development. She holds both a Bachelor’s and Master’s degree in Computer Science from Stanford University.

speaker Agenda

Speaker Sessions

Marketer Day
Main Stage
Apr 15, 2025
1:30 pm

Enhancing Customer Interactions with AI-powered Automation

This session will explore how Decagon's AI agents work for customer experience. Attendees will learn about the AI agent lifecycle, how to effectively launch AI agents in production, best practices around evaluating AI agents, and how to build a differentiated customer experience.

VIDEO

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