Alex Marantelos
Alex is the Co-Founder and CEO of Intryc (YC S24), an AI-powered platform revolutionizing Quality Assurance in Customer Support. Under his leadership, Intryc enables teams to scale evaluations, analyze statistically significant samples, and extract real-time insights without added operational costs. Previously, Alex led Customer Success teams at Confluent, driving renewal rates and consumption growth across NEMEA. With a strong background in operational excellence and customer experience, he specializes in AI-driven automation and strategic growth.
Speaker Sessions
Automating Support QA with AI Feedback Systems
This session will explore how to integrate AI agents into your customer support operations to optimize feedback and evaluation processes. We'll discuss how features like 'Transparent Evaluations, Real Growth' and 'Work Smarter With Your Feedback' can transform QA workflows, providing actionable insights and fair evaluations. Attendees will learn to utilize AI for streamlined performance tracking and tailored coaching strategies, ultimately improving customer interaction quality.