Erik Ashby
Erik is the Sr. Director and Head of Product at Helpshift, leading product and marketing teams to redefine digital customer service through AI, automation, and messaging. With over two decades of experience, he previously spent nearly 20 years at Microsoft, where he spearheaded major initiatives for Outlook and Office 365, including large-scale cloud migrations and real-time customer support solutions. A seasoned product leader, Erik specializes in scalable tech solutions, customer engagement, and AI-driven automation.
Speaker Sessions
AI-Enhanced Customer Support for Faster Problem Resolution
This session will explore how Helpshift's AI-enhanced Agent Workspace can streamline customer support operations. Attendees will learn how AI and Automation can manage routine tasks and enable support agents to focus on complex issues, thus improving response times and customer satisfaction. Discover the power of a unified platform for seamless communication and collaboration among support teams and across diverse channels.